All return requires a RA No, which can be retrieved from the following form
For Non-faulty return
The purchase from JC can be returned within 2 weeks if you simply changed your mind with whatever reason on conditions of
- Goods are well sealed unopened in pristine resellable condition
- Software can NOT be returned
- 20% restocking fee will be charged for returns within the first 7 days, since the goods have been received
- 30% restocking fee will be charged for returns within 14 days, since the goods have been received
- Freight Fee are not refundable
- Credti Card Surcharge are not refundable
For warranty repair
Please always contact the manufacturer at the first place, as that might solve your problem straightaway. Manufacturer will provide you a RA no, if it is faulty.
Then please use the following form to submit the return request and return the product to us.
- For all genuine toners and ink cartridges, please contact local manufacturer straightaway.
- We will only help customers to repair or get a replacement, when a RA(return authorization) number is received from manufacturer.
- It is customer's responsibility to get a RA from manufacturer not JC.
- The time-frame for replacement or repair can vary depending on the product.
- It is customer's responsible to return and pickup the goods item. All relevant charge i.e freight cost will be charged to the customers.
- Only faulty item will get servered. If you item is non-faulty, misused, misinstalled or has physical damage. JC will not take any responsibility
- All item will be inspected seriously. In case the item is not faulty, JC will charge customer $50/hr inspection fee
- All terms and conditions are subject to change without notice.